At EasyDokan, we strive to ensure that our buyers and sellers have a seamless and satisfactory experience. Our Return Policy outlines the procedures and conditions under which returns and refunds are handled.

1. General Guidelines

• Eligibility for Returns: Products must be returned within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A valid proof of purchase, such as an order number or receipt, must be provided for all return requests.

2. Return Process

• Initiate Return: Buyers can initiate a return request through their EasyDokan account by navigating to the order details and selecting the 'Return Item' option.
• Seller Response: Sellers must respond to return requests within 48 hours. They can approve, deny, or request additional information.
• Shipping: If the return is approved, the buyer will receive instructions on how to return the item. The buyer is responsible for return shipping costs unless the return is due to a seller error or defective product.

3. Refund Process

• Inspection: Once the returned item is received and inspected by the seller, the buyer will be notified of the approval or rejection of their refund.
• Approval: If the return is approved, a refund will be processed and a credit will automatically be applied to the buyer’s original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to seller error).

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers)
• Downloadable software products
• Health and personal care items
• Custom or personalized orders
• Sale items (if marked as final sale)

5. Defective or Damaged Items

• Report Issues: If an item arrives defective or damaged, buyers should report the issue within 7 days of delivery.
• Resolution: Sellers must provide a resolution, which may include a replacement, repair, or full refund, at no additional cost to the buyer.

6. Seller Responsibilities

• Clear Policies: Sellers must clearly state their return policy on each product listing, including any restocking fees or conditions.
• Timely Refunds: Sellers must process refunds promptly once the returned item is received and inspected.
• Communication: Sellers must maintain open and clear communication with buyers regarding return requests and status updates.

7. Buyer Responsibilities

• Proper Packaging: Buyers must ensure returned items are properly packaged to prevent damage during transit.
• Shipping Costs: Buyers are responsible for return shipping costs unless the return is due to a seller error or a defective product.

8. Dispute Resolution

• Mediation: If a dispute arises regarding a return or refund, EasyDokan provides a mediation service to facilitate a fair resolution.
• Escalation: If the issue cannot be resolved through mediation, EasyDokan reserves the right to make a final decision based on the evidence provided by both parties.

9. Contact Us

For any questions or support regarding returns, please contact us at hello@easydokan.com. Our customer support team is available to assist you with any issues or concerns.

By using EasyDokan, you agree to this Return Policy and understand that it may be updated from time to time to reflect changes in our services or feedback from our users.