Support Policy Page

At EasyDokan, we are committed to providing exceptional support to ensure a smooth and satisfactory experience for both our buyers and sellers. Our Support Policy outlines the types of support available, how to access it, and our commitment to resolving issues promptly.

1. Scope of Support
  • General Inquiries: Assistance with account setup, product listings, order management, and general platform navigation.
  • Technical Support: Help with technical issues related to the use of the EasyDokan platform, including website functionality, payment processing, and troubleshooting errors.
  • Customer Service: Addressing concerns related to orders, returns, refunds, and disputes between buyers and sellers.
2. Contacting Support
  • Email Support: Reach out to us at hello@easydokan.com for all support inquiries. Our support team is available 24/7 to assist you.
  • Support Portal: Visit our Support Portal on the EasyDokan website for FAQs, guides, and to submit a support ticket.
  • Live Chat: Utilize our live chat feature on the EasyDokan website for real-time assistance during business hours (9 AM - 6 PM PST).
3. Response Time
  • Email Inquiries: We aim to respond to all email inquiries within 24 hours.
  • Support Tickets: Tickets submitted through our Support Portal will be acknowledged within 12 hours and resolved within 48 hours, depending on the complexity of the issue.
  • Live Chat: Live chat inquiries will be addressed immediately during business hours.
4. Issue Resolution
  • Priority Levels: Issues are categorized based on their urgency:
    • High Priority: Critical issues such as payment failures, account access problems, and major platform outages. Response within 1 hour, resolution within 12 hours.
    • Medium Priority: Non-critical issues such as minor bugs, feature requests, and general inquiries. Response within 12 hours, resolution within 48 hours.
    • Low Priority: Routine questions, feedback, and non-urgent support requests. Response within 24 hours, resolution within 72 hours.
  • Escalation: If an issue cannot be resolved by the initial support representative, it will be escalated to a senior team member for further investigation and resolution.
5. Seller Support
  • Dedicated Account Manager: High-volume sellers may be assigned a dedicated account manager for personalized support and assistance with growing their business on EasyDokan.
  • Seller Resources: Access to a comprehensive knowledge base, seller forums, and webinars to help sellers optimize their listings and increase sales.
6. Buyer Support
  • Order Assistance: Help with tracking orders, initiating returns, and processing refunds.
  • Product Inquiries: Assistance with questions related to product specifications, availability, and seller policies.
  • Dispute Resolution: Mediation services to resolve disputes between buyers and sellers fairly and efficiently.
7. Feedback and Improvement
  • Continuous Improvement: We value your feedback and use it to continuously improve our support services. Please share your suggestions and experiences with us at hello@easydokan.com.
  • Surveys: Periodic surveys will be sent to users to gather feedback on our support services and identify areas for improvement.
8. Policy Updates
  • Regular Reviews: This Support Policy is reviewed regularly to ensure it meets the needs of our users and aligns with our commitment to exceptional service.
  • Notifications: Any changes to this policy will be communicated to users via email and updates on the EasyDokan website.

By using EasyDokan, you agree to this Support Policy and understand that it may be updated from time to time to reflect changes in our services or user feedback.

For any support needs, don't hesitate to contact us at hello@easydokan.com. We're here to help!

How Easydokan Transform Wholesale Market

Easydokan revolutionizes the wholesale industry by connecting businesses with reliable suppliers through a seamless and efficient platform. Our innovative features and user-friendly interface ensure a hassle-free experience for buyers and sellers alike, fostering growth and success in the wholesale market.

Why Choose Easydokan?

Efficient Sourcing: How can you quickly find reliable suppliers for your business needs? Easydokan connects you with verified suppliers, making sourcing fast and easy.

Wide Selection: Are you looking for a diverse range of products? Our platform offers an extensive catalog across various categories, ensuring you find exactly what you need.

Competitive Prices: How can you get the best deals? Easydokan allows you to compare prices and negotiate directly with suppliers to secure the best offers.

Seamless Transactions: Tired of complicated buying processes? Our streamlined ordering system and secure payment options ensure smooth transactions every time.

Trusted Network: How do you ensure supplier reliability? We rigorously vet our suppliers to guarantee high-quality products and dependable service.

24/7 Support: Need assistance? Our dedicated customer support team is available around the clock to help with any queries or issues you might have.

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